Return Policy

Returns, Refunds & Claims

Last updated: 6 August 2026

All sales are final, except where the law requires otherwise or where Chosen Labs has approved an exception in writing. Because these are research materials whose integrity depends entirely on how they are stored and handled after delivery, we cannot resell or reuse returned goods.

1. Claim Window

If your order arrives damaged in transit, is missing an item, or contains a materially incorrect item, you must submit a claim within 2 days of the delivery date confirmed by the carrier.

This window is strict. Claims submitted after it may be refused without further review. The short window exists because the condition of research compounds cannot be reliably assessed once they have been out of our control for an extended period.

2. What a Claim Must Include

We cannot begin a review until we have all of the following:

  • Your order number
  • A written description of the problem
  • Clear photographs of the outer packaging
  • Clear photographs of the shipping label
  • Clear photographs of the internal packing materials
  • Clear photographs of the product as received, including any labelling
  • Any further evidence we reasonably request

Please do not discard packaging until your claim is resolved. Discarded packaging may make a claim impossible to verify.

3. Review

To the fullest extent the law allows, Chosen Labs decides whether to approve or refuse a claim at its sole discretion.

We may refuse any claim that is late, incomplete, unverifiable, inconsistent with carrier tracking or our order records, or that indicates improper storage, improper handling, misuse or fraud.

4. Remedies

Where a claim is approved, Chosen Labs will choose the remedy at its sole discretion from: replacement, store credit, partial refund, or full refund. You are not entitled to select the remedy.

Any refund is limited to the amount actually paid for the affected item. We are not liable for shipping charges, taxes, duties, downstream costs, lost research time, or any consequential loss.

5. What Is Not Covered

We do not offer refunds, returns, replacements or credit for:

  • Change of mind, or ordering the wrong item
  • Dissatisfaction with results, potency or suitability for your protocol
  • Improper storage, including failure to refrigerate or freeze where indicated
  • Improper handling, reconstitution or preparation
  • Any prohibited use, including any use in or on humans or animals
  • Misuse, contamination or degradation after delivery
  • Buyer error, including incorrect delivery details
  • Unsupported allegations, late claims, or claims inconsistent with shipping, packaging or order records

We do not accept returned goods unless we have authorised the return in writing beforehand. Unauthorised returns may be refused, discarded and not credited.

6. Chargebacks

If you have a problem with an order, contact us first. Raising a chargeback or payment dispute without first making a genuine attempt to resolve the matter with us is a breach of our Terms of Service, and we may contest it with our transaction, fulfilment and communication records, and suspend or close your account.

7. Submitting a Claim

Send your claim and all supporting evidence to contact.chosenlabs@gmail.com with your order number in the subject line.