Shipping Policy
Last updated: 6 August 2026
Chosen Labs ships only to destinations we choose to serve. All transit and processing times shown anywhere on this site are estimates. They are not guarantees, and they do not form part of any contract between you and Chosen Labs.
1. Where We Ship
We decide which countries, regions and addresses we are willing to serve, and we may change that decision at any time. We may decline, cancel or unwind any order destined for an address, region or jurisdiction we do not wish to serve, at our sole discretion and without stating a reason.
2. Title and Risk of Loss
To the fullest extent the law allows, title to the goods and all risk of loss pass to you at the moment we hand the shipment to the carrier. From that point forward the shipment is yours.
We are not liable for delay, loss, theft, seizure, misdelivery, damage or deterioration that occurs after transfer to the carrier or after delivery, including anything caused by the carrier, weather, customs, strikes, delivery exceptions, incorrect addresses, restricted access, or any other cause outside our reasonable control.
3. Your Responsibilities
You are responsible for entering accurate, complete and current delivery details at checkout. We are not liable for delays, failed deliveries, lost parcels or returned parcels resulting from information you supplied that was wrong, incomplete or out of date, and any reshipment in those circumstances is at your cost.
You are also responsible for receiving the shipment promptly and for inspecting, storing and handling the contents appropriately on arrival. Research materials can degrade if left unattended after delivery, and that risk sits with you.
4. Processing
Orders placed before 1:00 PM PST on a business day are generally dispatched the same day. This is a target, not a commitment. Processing may take longer during periods of high volume, holidays, restocking, carrier disruption, payment review, fraud screening or compliance review.
We may hold or delay any order pending additional review, including verification of payment, stock availability, address validity or eligibility of the purchaser.
5. Carriers and Tracking
Where tracking is available, we will provide it once the order has shipped. Tracking data is generated and controlled by the carrier and may not update immediately after dispatch. Compounds are shipped in discreet, protective packaging, and we typically use a two-day service to limit time in transit.
6. Delivery Estimates
Delivery windows are estimates only. Actual delivery depends on the carrier, the destination, weather, holidays, carrier volume and other factors we do not control. We do not guarantee any specific delivery date, and a missed estimate is not grounds for a refund.
7. Restrictions and Refusal
We may refuse, cancel, hold, split or limit any shipment where we consider it necessary or appropriate, including for reasons of law, carrier policy, payment processor policy, product restrictions, compliance review or our own internal policy.
8. Lost, Damaged or Missing Shipments
Once a parcel is with the carrier, delivery is in the carrier’s hands. If tracking shows delivery but you did not receive the parcel, raise it with the carrier directly in the first instance.
Any claim for transit damage, missing items or an incorrect item must reach us within 2 days of the delivery date confirmed by the carrier. Claims are governed by our Returns, Refunds & Claims Policy. Claims received after that window may be refused.
9. Free Shipping Threshold
Where a free shipping promotion applies, the qualifying amount is calculated on the order subtotal after any discounts and before taxes, surcharges and shipping. We may withdraw or change any shipping promotion at any time.
10. Contact
Shipping questions: contact.chosenlabs@gmail.com
