Privacy Policy
Last updated: 6 August 2026
Chosen Labs (“Chosen Labs”, “we”, “us” or “our”) respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and what choices you have, when you visit this site, open an account, place an order, subscribe to email or SMS, take part in an affiliate or referral programme, or contact us.
By using the site you confirm you have read and understood this policy. If you do not agree with it, please do not use the site.
1. Age Restriction
This site is intended only for people aged 21 or over. We do not knowingly collect personal information from anyone under 21. If we discover that we have, we may delete the information, restrict or close the account, and cancel any pending order, as far as the law permits. By using the site you represent that you are at least 21 years old.
2. Information We Collect
Information you give us: name, email address, phone number, username, billing address, delivery address, account credentials (stored as a password hash, never in plain text), order details, support messages, marketing preferences, and anything else you submit through forms, checkout, reviews or surveys.
Information collected automatically: IP address, device and browser characteristics, operating system, referring pages, pages viewed, session activity, approximate location derived from IP, and cookie or similar identifiers.
Information from third parties: limited data from payment processors, shipping carriers, fraud-prevention providers, analytics providers and affiliate platforms.
3. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember your cart, secure the site, measure traffic and understand how the site is used. You can control cookies through your browser, though disabling some will stop parts of the site working, including checkout.
4. How We Use Information
We use information to process and fulfil orders, take payment, provide customer support, operate accounts, verify eligibility and age, prevent fraud and abuse, meet legal and compliance obligations, improve the site and our products, and — where you have opted in — send marketing.
5. How We Share Information
We share information with service providers who work on our behalf, including payment processors, shipping and fulfilment partners, email and SMS platforms, analytics and fraud-prevention providers, and hosting providers. We may also disclose information where required by law, to respond to lawful requests, to enforce our terms, to protect our rights or the safety of others, or in connection with a merger, acquisition or sale of assets.
We do not sell your personal information for money.
6. Payment Information
We do not store full payment card numbers or security codes on this website. Payments are handled by third-party processors under their own terms and privacy policies. We may retain limited details such as the card brand, the last four digits and the authorisation result, for order management and fraud prevention.
7. Email Marketing
If you opt in, we may send you promotional email including offers, restock notices and product updates. You can unsubscribe at any time using the link in any marketing email. Unsubscribing from marketing does not stop transactional messages about your orders or account.
8. SMS Marketing
If you opt in to SMS, you agree to receive recurring automated marketing text messages at the number you provide. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.
9. Transactional Messages
Regardless of marketing preferences, we may contact you about account creation, password resets, order confirmations, payment issues, shipping and delivery updates, claims, security notices and changes to our policies.
10. Affiliate and Referral Tracking
If you arrive through an affiliate or referral link, we may record the referral identifier, the click and any resulting order so commission can be attributed. Affiliates receive only the limited data needed to verify a referral, not your full personal information.
11. Retention
We keep personal information for as long as needed for the purposes described here, and afterwards as required for tax, accounting, legal, compliance, dispute-resolution and fraud-prevention purposes. Order and age-verification records may be retained on a long-term basis for compliance reasons.
12. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections and hashed passwords. No system is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.
13. Your Rights and Choices
Depending on where you live, you may have the right to access the personal information we hold about you, correct inaccuracies, request deletion, request a portable copy, opt out of certain processing, and not be discriminated against for exercising these rights. To make a request, contact us using the details below. We may need to verify your identity, and we may decline where the law allows, for example where we must retain records.
14. Do Not Sell or Share / Targeted Advertising
We do not sell personal information for money. Some laws define “sell”, “share” or “targeted advertising” broadly enough to cover certain uses of cookies, pixels and analytics. If you would like to opt out of that kind of processing, contact us and we will action it where applicable law requires.
15. International Users
If you use the site from outside the United States, your information may be transferred to, stored in and processed in the United States and other countries where we or our providers operate. Data-protection law in those countries may differ from the law where you live.
16. Changes
We may update this policy from time to time. When we do, we will change the date at the top. Continuing to use the site after an update means you accept the revised policy.
17. Contact
Privacy questions or requests: contact.chosenlabs@gmail.com
